General Delivery info
Orders placed before 2:30 pm usually ship out the same day from Sharjah. Free standard shipping is offered on:
– DOMESTIC orders over $200
– INTERNATIONAL orders over $500
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the UAE, there is a limited range of delivery services available, and we cannot be responsible for delays due to remote delivery locations or adverse weather conditions. We will endeavor to send your order out as quickly as possible, but please note there may be a slight delay in processing orders and returns during our peak seasons (sales, holiday seasons, and promotions).
Customers are expected to sign for goods, but our delivery partners can also accommodate contactless delivery if preferred. Please be aware, however, that our service is not a named delivery service, and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order signed for in a building, such as an office address provided for delivery.
If no one can sign for the delivery, the driver will make three delivery attempts on three consecutive business days. If no one is still available to sign for the package after five days without communication, it will be returned to our warehouse.
Please note that your order may be shipped in eco-friendly packaging during the sales period. Items are wrapped in tissue paper and delivered in a 100% recyclable, discreet brown box with no indication of its contents. Unfortunately, we do not provide or sell gift packaging.
During the sales period, your order may experience a slight delay. Please allow up to 7 working days for your order to be delivered.
INTERNATIONAL ORDERS
GemsbyFam ships worldwide. Outside the UAE, all shipments are DDU (Delivery Duties Unpaid). Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc.) if any. Please verify with the local customs office before making purchases, as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.
REFUND POLICY
Returns & Exchanges are accepted on unworn items within 14 days of order receipt and require an RA (Return Authorization) number. Items must be received within 10 days of RA issue. Items discounted 50% or more are Final Sale.
You may request an RA Number through:
Email: fatemaalmazroui@gemsbyfam.ae
Phone: (+971) 567421709
During regular business hours, email requests are processed immediately. If, for any reason, you don’t receive a timely response, please give us a call.
Once an RA number is received, please specify if you want an exchange or refund. Securely pack items and send them using an insured carrier to:
GemsbyFam
Distrak Street 2SK Line, Dubai-UAE
RETURN TERMS AND CONDITIONS
Orders may be returned within 14 days of receipt if you are unsatisfied. If you need to return an item, please note that all items must be returned in the condition they were received: unworn, unaltered, and unwashed, with all tags attached. Customers will receive a full refund minus shipping. Merchandise returned without original packaging will not be refunded.
Replacements at no cost to you will be sent promptly in the event of damaged or defective merchandise. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted. Once a return has been received (within a specified time), a credit or refund will be processed within 2-3 business days. Customers will be notified by email when a return is complete. Please note that your banking institution may require additional days to process and post the transaction.
Replacements at no cost to you will be sent promptly in the event of damaged or defective merchandise. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted.
Once a return has been received (within a specified time), a credit or refund will be processed within 2-3 business days. Customers will be notified by email when a return is complete. Please note that your banking institution may require additional days to process and post the transaction.
INTERNATIONAL ORDERS
GemsbyFam ships worldwide to over 100 countries. Outside the UAE, all shipments are DDU (Delivered Duty Unpaid). The risk of loss and title for merchandise shipped will pass to you upon our delivery to the carrier. Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc.) if any. Please verify with the local customs office before purchasing, as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.
For orders delivered within Sharjah and internally within the UAE, please note that delivery times are estimates and can vary depending on the specific location. While we aim to provide timely delivery, some areas may experience limited delivery services, especially in remote locations or due to unforeseen circumstances like adverse weather conditions.
